We have 3 goals in mind when addressing your unique computer issues:
Explain it: “It seems to be a problem with the TCP/IP stack in Windows XP and just needs to be reset using the NETSH command line in DOS. ”If this seemed like another language to you, you are our perfect customer! We pride ourselves on our ability to explain the nature and cause of the issue as well as the steps we will take to resolve it in a way that you can understand.
Fix It: Once we are sure that you understand the problem and we have explained the necessary steps in fixing the issue, we will take action and correct the problem.
Prevent It: It takes a lot more than anti-virus to keep your computer running healthy. Knowledge is the key to preventing future recurrences. Once we have addressed the problem, we will make sure you are armed with the proper tools and knowledge to combat threats down the road.